In the last issue, we shared the announcement that we would soon launch upgrades in our dental benefits administration system, which would deliver technology enhancements, operational efficiencies, and heightened security for our stakeholders, including our participating network dentists and practice staff.
The system enhancements went into effect on Tuesday, August 2, 2022, and:
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- Increase integration capabilities of our systems and services, as well as business continuity capabilities
- Ensure the delivery of accurate and highly efficient claims processing
- Elevate our overall levels of service to you and your practice
We are happy to report the successful launch of these upgrades including the following statistics for the month of August:
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- Claims adjudicated in 14 days: 95%
- Claims adjudicated in 30 days: 99%
- Claims that drop to pay without manual intervention: 90% (an average increase of 4%)
