Thank you for participating with Delta Dental of South Carolina to provide your patients with quality dental care. We are excited to announce the launch of new Individual and FamilyTM dental plans, which are available for patients to purchase directly from Delta Dental.
Please take a moment to review our new plan designs that bring more options to individuals and families looking to receive quality care from you. We have five new options — Basic, Enhanced, Premium, Ultimate and Clear PlanSM. Please note the Clear Plan is not a discount plan, and you will be paid your full contracted reimbursement rate. Members will pay the lesser of a fixed dollar amount or their dentist’s allowed amount for services. You can review the patient payment schedule for full details on the plan.
Additionally, we have transitioned the customer service and administration of all Individual and Family dental plans (member ID numbers starting with 077) to a specialized unit that focuses on individual policies.* The following changes are now in effect. These changes do not apply to members covered through any employer/group dental plan.
New phone number and interactive voice response (IVR) for inquiries regarding individual and family members
- For Individual and Family plan member inquires (ID numbers starting with 077), please call 888-899-3734.
New payer ID and claim P.O. box for Delta Dental of South Carolina individual and family member claims (processed by a specialized team)
Please send claims for patients with member ID numbers beginning with 077 to …
Delta Dental of South Carolina
P.O. Box 103
Stevens Point, WI 54481
OR
Payer ID: WDENC
This contact information appears on the member’s ID card.
New claim form available to download
Please note we have a new claim form for individual and family members, with member ID – 077. Please use this form when submitting claims for these members.
Access to Individual and Family plan member benefit information online
You can access Individual and Family plan member benefit information online at my.deltadentalcoversme.com/provider. You can use the same login credentials as you use to login to the provider portal.
The process for accessing member information for any employer/group dental plan will remain the same and won’t be affected by the changes outlined above.
New brochures for your office
We will promote our new Individual and Family plans statewide, but we also want to work with you to provide these plan options to your patients who may be interested in enrolling in dental coverage. We have updated our individual dental plan brochure. You can request free printed copies for your office by emailing our professional relations team at professionalrelationsteam@deltadentalsc.com. Please include the provider’s name, office address and quantity you would like. If you have existing brochures, please reach out for replacement copies as the contact information and the plans have changed. Please discard the old versions.
As a reminder, the changes outlined above only affect members to Delta Dental of South Carolina Individual and Family plans. These members can be identified by the first three numbers in their member ID – 077.
Thank you for participating with Delta Dental of South Carolina. We are excited to bring new Individual and Family plans to your patients that will encourage them to take care of their oral health with regular visits to you. Together, we can improve the overall health and well-being for people in the communities we serve.
* Wyssta Services, Inc., which is owned by Delta Dental of Wisconsin, will administer Delta Dental of Missouri’s individual policies, including claims processing and providing customer service to its individual members.
