To help streamline your office’s payment process, enroll for Electronic Funds Transfer (EFT) and Electronic Remittance Advice (ERA). The digital process can reduce costs and save time by streamlining manual processes and speeding up revenue cycles. This improvement in efficiency will help providers get paid more quickly. In addition, sharing additional provider email addresses with Delta Dental of South Carolina (DDSC) will help with our communication channels and ensure information gets to all who need it.
For new EFT/ERA enrollment, go to https://enroll.ach835.com/new. You will be required to fill out some basic provider and contact information. RedCard, the EFT/ERA vendor, will then contact you to continue the registration process. You will receive a phone call as well as an email with a temporary username and password along with the login URL. Once registered, be sure to save the website and your login credentials for future communication with RedCard should you need to contact them for any updates or changes.
Current RedCard EFT/ERA registrants who need to update their account or profile should login to their RedCard account. This will allow providers to update their profile and practice information and add payers. If your practice has multiple NPIs under one TIN and you want all payments for all NPIs to go to the same financial institution account, leave the NPI fields blank.
A few things to note:
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- If after you have updated your information and there is a discrepancy or mismatched information, the payment will drop to paper until that information is corrected and/or verified.
- Please note updating financial institution information will trigger a new test deposit. This will need to be verified before updated EFT/ERA enrollment information is complete. In the meantime, payments could drop to a paper check.
- Delta Dental of South Carolina does not have access to your secure RedCard account information. For password reset assistance, providers should contact Smart Data Solutions at (855) 297-4436.
If you have questions or need assistance, please contact RedCard’s Provider Service Center at support@ach835.com or (844) 292-4066.
To share additional provider email addresses with DDSC, please contact our professional relations team at professionalrelationsteam@deltadentalsc.com or reach out to your representative.
